Frequently Asked Questions
General
Can I trust Imperium Pokies as an online gambling establishment?
Sure, Imperium Pokies has all the necessary licenses and follows all the rules when it comes to security, so you may play with ease. To keep your private and financial data safe, we use modern encryption technology.
In general, what kinds of features do your games normally include?
Free spins, wild symbols, multipliers, and bonus rounds are just some of the fascinating elements that are frequently included in the games that we provide on imperiumpokies.com. Your odds of winning are increased as a result of these components, which also improve the gameplay.
How can I make a payment?
Imperium Pokies offers a wide range of payment options, including credit/debit cards, e-wallets, and bank transfers. We ensure fast and secure transactions for both deposits and withdrawals.
What are the ways that I may monitor my gaming activity and progress while I am playing?
The website imperiumpokies.com Account dashboards provide users the ability to access and review their gaming activities, encompassing deposits, withdrawals, and game history, therefore facilitating the monitoring of their progress.
How can I get in touch with customer service?
You can reach our customer service representatives via phone, email, or live chat at any time, day or night. If you have any questions or issues, we are here 24/7 to help.
My Account
If I can't remember the credentials to access my account, what am I to do?
Use imperiumpokies.com’s account recovery feature if you ever lose your login information. In most cases, you may restore your account or change your password by using email or mobile verification.
In the event that I have a problem with my account while playing, what am I to do?
Contact our support staff without delay in the event that you encounter any technical difficulties. Helping you have fun while playing is our top priority.
Would it be possible for me to log in and play after a long period of inactivity?
You have arrived at the website imperiumpokies.com. As long as the laws and regulations are not broken, it is permissible for any and all players in Australia to play at their own pace.
Payment
Could you kindly provide instructions on how to deposit money?
Step 1: To obtain our bank details, please contact our customer service staff.
Step 2: Kindly ensure that your funds are transferred to the designated bank account.
Step 3: Please go to the Deposit section of your VPowerPokies account once you have logged in. Choose the Bank Transfer Method and complete the required fields on the screen.
Step 4: If needed, you can upload a copy of the official receipt. Once you’re ready, simply click “Submit” to proceed.
Just a friendly reminder: Once the transaction in your bank account is validated, the deposit from your bank transfer will be reflected in your main wallet.
What steps do I need to take to make a withdrawal?
“To initiate the withdrawal, choose the ”Bank” option.”
Next, enter the amount you wish to withdraw along with your bank details: Please provide the bank account number and the account holder’s name.
The next stage is In order to prioritize the security of your imperiumpokies account funds, we may, at our discretion, ask you to provide one or both of the following documents:
Please ensure that you make a duplicate of your government-issued picture ID, ensuring that the photo is clear and readable. Additionally, include the beneficiary account statement with your name and account number. Remember to black out the amounts for added security.
If you could kindly email the necessary documents to our customer support agents, it would be greatly appreciated.
Are there any extra charges for depositing or withdrawing funds from my account?
Imperiumpokies.com ensures complete transparency when it comes to depositing or withdrawing funds, with no hidden fees involved.
What steps can I take to address problems with a payment that did not go through?
If a payment fails, please ensure that your payment details are accurate and that you have enough funds available. If you continue to experience difficulties, please reach out to our support team for help.
